pixelGrandbox | Frequently Asked Questions

Frequently Asked Questions

Here are some of the most frequently asked questions from our clients. If your question does not appear in this section, do not hesitate to write to our customer service.

Our company specializes in the distribution of goods for the elderly. Choosing us, then, is a vote of confidence in our ability to pick the contents of each of our boxes.
You must wait for 3 to 5 business days to receive your box. We depend on the transport company. We are not responsible for environmental issues or accidents inherent to the shipment. If you have questions or concerns, you can contact the customer service email support@onewayecommerce.com. They will be informing you in what state your order is.
Our terms and conditions stipulate the non-acceptance of the product return. Our boxes are personalized according to your request and need. That is why it is impossible to accept a return after the personalization and printing of said products unless some of the objects in the box show damage or failures, and it is our responsibility or incomplete. In case your box does not arrive in the stipulated time, please contact us at support@onewayecommerce.com or our chat on our website, and we will gladly answer all your questions. We’re so sorry! Contact us by email or LIVE ONLINE CHAT and our support team will figure out a solution right away 24 hours.
  • When you are in “Manage,” you will find the “Manage My Subscription” section. Press this option, and the current information with the details of your subscription will scroll down.
  • If you want to cancel your subscription, go to the bottom of the window and select the option "Cancel Subscription"; we underline it in a red circle so that it is for your reference.
  • After selecting this option, a pop-up window will appear where you are given a chance to accept or cancel the subscription. You will press “Accept” if you want to cancel or “Cancel” if you do not want to.
  • We’ll be sorry to see you go, but we’re happy to help you get your subscription cancelled. Contact us by email or LIVE ONLINE CHAT and our customer care team will help get your subscription
Our business model is focused on the subscriptions of our customers, we do not handle gift shipments for a single month, if you select a single Gift Box upgrade, the system will automatically execute a 6-month subscription, therefore we cannot provide a single gift for one time only.
Yes, you can. In the section on managing my account, you have to change the data of your current grandfather and update them for the new grandfather.
It is not possible since all our boxes are only sent on the 15th of each month. We dispatch boxes only on this date, so you must count the days following shipment, which takes the carrier company to deliver your order. Except for your grandparents' birthdays or Birthday boxes, for this type of gift, we handle five days in advance for the purchase and shipment to arrive at your loved one's home on time and the required date. If you buy the Mother Day box, you will have three possible purchase and shipping dates, May 9, May 15, and May 28, but on the condition that you request 4 or 5 days in advance.
  • Once you have filled in the shipping details, you must fill the fields indicated “Payment method.”
  • Once you have filled out the information above about your card and payment method, you will press the "Buy Now" button.
  • A window will indicate that your first purchase has been made and will be processed, and you will have the option to further personalize your box by adding a love note or a photo; you can manage this from your account.
  • You can always Contact us by email or LIVE ONLINE CHAT.